Exceeding Expectations
The Skills Institute is a key strategic partner for the Aurora Energy Training Centre for the delivery of our trade apprentice program and other technical training. We have long had a relationship with the former TAFE Tasmania but have found that the introduction of Customer Relationship Managers under the new TSI structure has made a big difference to our business. The CRM provides us with a single point of entry into the TSI across all departments and regions. One of our frustrations previously was having to deal with three different regions for the same type of training. We find the CRM works hard to understand our business and needs as a customer and delivers on expectations.
The TSI is a customer focussed organisation and is prepared to listen to our needs with the way training is delivered or the type of training required. As a consequence, we are able to operate more efficiently ourselves.
Rolfe Brimfield
Manager Training Strategy & Standards
Aurora Energy
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Quality Training
"The Skills Institute provides targeted, appropriate, time-efficient training to a diverse range of our employees on a number of high-risk tasks. The assessors adhere to a high standard of quality during the assessment process so I am comfortable that employees who gain certification can be relied on to perform their tasks safely."
Joe Schumacher
Project Safety Coordinator
John Holland Group Pty Ltd
Another Licensed Skills Solution
Luke Hardy hit the panic button when he discovered his forklift licence was no longer valid and he had to start a contract job with Toll Transport within two days. Luke tried unsuccessfully to get into some other training courses, but it wasn’t until he called the Skills Institute that he hit some luck. “Luke called me late on the Tuesday to ask about forklift licence training and at first I thought we wouldn’t be able to help him – he had to start work on the Thursday,” TSI trainer/assessor Tony Rattray said. “But I was able to move a few things around and fit him in.” Luke, a truck driver, was looking for some casual work to supplement the lulls in his work time. “I’m really grateful to Tony for fitting me in. Without that course I wouldn’t have the work,” Luke said.
Turf Management
The Tasmanian Golf course Superintendents Association, via President Stephen Lewis, has expressed his members' appreciation of the work of TSI's Mark Potter. Mark's knowledge and experience in the turf industry and his "rapport with Turf managers and (his) hands on experience with what is expected of apprentices". This has led "to confidence by the industry and the number of apprentices/trainees has now increased dramatically. The standard of committment shown by Mark will make the Skills Institute the preferred trainer for all employers of turf apprentices throughout the state".
TSI 2009 Statistics
- NCVER Student Outcomes 2009 show that Tasmanian VET graduates were the most satisfied in the nation with the quality of their training (90.5% of graduates compared with a national average of 89.1%).
- Recent ABS Education and Work Australia figures that show in the important qualification levels of Certificate III and IV, which encompass the vital trades and specialised technician vocations, Tasmania has 20.1% of the 15 to 64-year-old labour force holding this level of qualification, well above the national average of 16.1% and second only to Queensland at 20.5%.
- EMRS survey of 1600 Skills Institute learners showed:
- 93% of students were satisfied with their training
- 96% developed the skills expected from the training
- 94% of respondents to the EMRS poll either agreed or strongly agreed that Skills Institute teachers/trainers had an excellent knowledge of the subject content.
- EMRS survey of 300 Skills Institute employer clients showed:
- 93% were satisfied with the training provided by the Skills Institute
- 95% said they would recommend the Skills Institute to others.