Feedback & Complaints

The Skills Institute values your feedback, whether it is a compliment or a complaint. We can make improvements in what we provide when we hear from you ‘our customer’! 

There are several ways in which you can tell us about your concern or compliment:

  • Approach a staff member and discuss.
  • Approach your Client Service Centre for a form.
  • Phone our Contact Centre on 1300 362 175.
  • Email: [email protected]

 Student Feedback Process

  1. In respect to training evaluation, we are committed to a process of continuously evaluating and improving the quality of service provided to our customers by listening to, and acting upon your feedback.
  2. As part of this process, you may be asked to complete a survey at the completion of an assessment, a single unit or module, a group of units, or a complete qualification.
  3. Where there have been opportunities for improvement identified, an action will be put in place to address the particular concerns raised by students.